How to Cancel Your VASA Fitness Membership

VASA lets you cancel in the app or online — but watch the 30-day notice, the $25 six-month fee, and the freeze trap. Here's how, plus a ready-to-send letter.

MethodVASA lets you cancel in the VASA app, through the online form at support.vasafitness.com/cancel-account (you'll need your barcode, date of birth and ZIP), by email to support@vasafitness.com, or by certified mail to Member Services in Orem, UT. Make sure it's terminated, not frozen.

Notice & feesNotice is 30 days (plus a 3-day right to cancel just after signing), and memberships auto-renew month-to-month. Cancel within the first 6 months and there's a $25 fee; after that, none. The annual "Rate Guarantee Fee" (about $49.99–$59.99) bills ~60 days after joining, then yearly. A freeze is up to 90 days at $15 each and auto-resumes — it is not a cancellation.

Free exitVASA doesn't publish a blanket mileage-based waiver for the base membership, so a move may still require the 30-day notice (and the $25 fee if you're inside 6 months) — include proof of your new address and ask member services what they'll accept. Medical cancellations generally need a doctor's note explaining the limitation.

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Step by step

How to cancel your VASA Fitness membership

Grab your details

You'll need your name, membership barcode (in the VASA app under the "card" icon, or on your key tag), date of birth and ZIP.

Cancel in the app or online

Use the in-app cancellation flow or the Help Center form at support.vasafitness.com. You can also email support@vasafitness.com or call 801-426-8644.

Prefer a paper trail? Certified mail

Send your signed letter to VASA Fitness, Attn: Member Services, 1259 South 800 East, Orem, UT 84097. Generate it above.

Confirm "terminated," not "frozen"

Ask for written confirmation that your membership is cancelled — a freeze looks similar but resumes billing after 90 days.

Watch your statements

Notice is 30 days, so expect one more draft. Billing runs through Paramount Acceptance — check 2–3 cycles and dispute anything after your effective date.

Before you cancel: get it in writing

VASA (Fitness Member Services, LLC) is not BBB-accredited and has drawn 500+ complaints in three years — billing after cancellation is the top theme, often because an account was frozen instead of terminated. Several consumer class actions over auto-renewal disclosure and cancellation difficulty were filed in 2023. Translation: get written confirmation your membership is fully cancelled, keep your certified-mail receipt, and dispute wrongful charges with your bank.

FAQ

Common questions

Can you cancel a VASA membership online?

Yes. VASA accepts cancellation through the VASA app's in-app flow and the online Help Center form at support.vasafitness.com (you'll need your barcode, date of birth and ZIP). Email support@vasafitness.com and certified mail to Member Services in Orem, UT also work. Always keep written confirmation.

Why am I still being billed after I cancelled?

Usually one of two reasons: the 30-day notice means one more payment still drafts, or your account was set to "freeze" rather than "cancel" and resumed after 90 days. Confirm in writing that it's terminated, and dispute any charge after your effective date.

Is there a fee to cancel VASA?

Only if you cancel within the first 6 months — that's a $25 fee. After six months there's no cancellation fee, just the 30-day notice. The annual Rate Guarantee Fee is separate.