Tru Fit only accepts cancellation in writing — and its billing has a rough track record. Do it right the first time, with a ready-to-send letter.
Enter your details below to receive your personalised cancellation letter by email.
Phone and email listed here are for general questions — to cancel, use the method in the first row above.
Tru Fit's contract requires written notice — in person at the club or by certified mail. Verbal, app-only or "just stop paying" won't count.
Mail your signed letter to Tru Fit Corporate, 8610 Broadway, Suite 310, San Antonio, TX 78217 with return receipt. Generate the letter above.
Any payment scheduled within the 30-day window still processes — so expect one more charge, sometimes two.
A personal-training agreement is a separate contract. Cancelling your gym membership does not end it — address both.
Save the certified-mail receipt and any confirmation. If billing continues past your effective date, dispute it with your bank.
Tru Fit Athletic Clubs currently holds a BBB rating of "F", with a formal "Pattern of Complaints" alert and 150+ complaints — many describing cancellations that weren't logged and billing that continued for months (billing runs through ABC Fitness Solutions). Translation: cancel in writing by certified mail, keep the receipt and any confirmation, and dispute wrongful charges with your bank promptly.
Not officially — Tru Fit's contract requires written notice in person at the club or by certified mail to corporate. The billing vendor (ABC Fitness) offers an online portal at myiclubonline.com and email at memberservices@abcfitness.com, but the contract's binding route is certified mail, so use that as your primary method and keep proof.
Payments scheduled within the 30-day notice period still process, so expect at least one more charge. Beyond that, keep your certified-mail receipt and dispute any charge after your effective cancellation date with your bank — this is the most common Tru Fit complaint.
Month-to-month members don't — just the 30-day notice. On a fixed-term contract there's an early-cancellation fee (amount varies by agreement), unless you qualify for the relocation or medical exemption.