Planet Fitness · Gym cancellation

How to Cancel Your Planet Fitness Membership

Planet Fitness only accepts cancellations in person or by mail. Below is the exact process, with a personalised letter ready to send.

MethodYou can't cancel online or by phone. The only two methods that actually work are cancelling in person at your home club, or mailing a signed letter by certified mail — the mailed route gives you a dated receipt as proof that billing has to stop.
Notice & feesYour monthly dues are usually drawn around the 17th, and there's a separate annual fee of about $39–49 charged once a year. Send your cancellation before the 10th of the month so you're not billed for one more cycle.
Free exitIf you're inside a 12-month commitment, leaving early normally costs a fee — but that fee is waived if you're moving more than 25 miles from any Planet Fitness location, or you have a qualifying medical reason (just pick that option and the letter adjusts).
100% freeNo sign-upVerified methodLetter sent to your inbox

Cancellation letter generator

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Contact

Where to send your Planet Fitness cancellation

Mail toYour home club — the specific Planet Fitness where you signed up. Send your signed letter by certified mail to that club's street address, and keep the receipt as proof.
In personHand the letter to the front desk at your home club and ask for written confirmation of the cancellation date.
Find your clubplanetfitness.com → "Find a Club" to look up your home club's exact address, phone and hours.
Not acceptedPlanet Fitness does not cancel by phone, email or online — calling the corporate line will not stop your billing.
Step by step

Five steps to a clean cancellation

1

Find your home club

Cancel through the exact location where you signed up.

2

Get your Member ID

It's on your keytag, in the app, or on any billing email.

3

Create your letter

Use the generator above — done in seconds.

4

Send by certified mail

Keep the receipt as proof, or hand it in for written confirmation.

5

Confirm it stopped

Check your next statement to be sure billing has ended.

FAQ

Common questions

Can you cancel a Planet Fitness membership online?

No. Planet Fitness only accepts cancellations in person or by mailed letter. If someone says to just call, you'll likely keep getting charged.

Will I still be charged after cancelling?

You shouldn't be, but it's a common complaint. Certified mail protects you: the dated receipt is proof you can use to dispute any charge with your bank.

Do I have to pay a fee?

Only inside a 12-month commitment. Month-to-month members pay nothing; moving 25+ miles away or medical reasons generally waive any fee.