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How to Cancel Your Fitness Connection Membership

There's no online cancel button — Fitness Connection needs written or in-person notice. Here's the exact way, plus a ready-to-send letter.

MethodFitness Connection is corporate-owned, so cancellation is centralised. Cancel in person at your club, by phone at 800-922-7898 (Mon–Fri 8am–6pm CST), or — the safest route — by certified mail to the corporate address in Carrollton, TX. If you call, note the date and ask for a reference; if you mail, keep the receipt as proof.
Notice & feesCancellation takes effect 30 days after Fitness Connection receives your notice, and any payment due in that window is still charged (no proration). Submit at least 30 days before your next draft. There's also an annual fee once a year — confirm the amount and date with your club.
Free exitMonth-to-month members just give 30 days' notice. On a commitment term, early cancellation reportedly needs a buyout (around $99 + tax). A documented severe medical condition or military service/relocation can allow penalty-free cancellation — check your signed agreement.
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Contact

Where to send your Fitness Connection cancellation

Mail toFitness Connection, 2517 Midway Road, Carrollton, TX 75006 — Fitness Connection is corporate-owned, so this is the central address. Send your signed cancellation by certified mail.
Phone1-800-922-7898 (Mon–Fri 8am–6pm CST)
Emailcustomerservicetx@fitnessconnection.com
Websitefitnessconnection.com

Phone cancellation is documented at Fitness Connection — but note the call date, ask for a reference number, and follow up in writing so you have proof.

Step by step

How to cancel your Fitness Connection membership

1

Get your Member ID

Find your member/account number on the app, a billing email, or your keytag.

2

Pick your method

In person at your home club, by phone at 800-922-7898 (Mon–Fri 8–6 CST), or certified mail.

3

Send / submit written notice

Mail to Fitness Connection, 2517 Midway Road, Carrollton, TX 75006 by certified mail — generate the letter above.

4

Keep your proof

Save the certified-mail receipt (or a call reference) and request written confirmation.

5

Watch your statements

Billing continues for 30 days — after that, check 2–3 cycles and dispute any extra charge.

FAQ

Common questions

Can you cancel a Fitness Connection membership online?

No. Fitness Connection has no working online self-service cancellation. The documented methods are in person, by phone (800-922-7898), or by certified mail — treat any "cancel online" claims from third-party sites with caution.

Will I still be charged after cancelling?

It's the top complaint (many BBB cases). Cancellation takes 30 days, and if the company can't find your request it keeps billing. Certified mail with tracking is your proof — keep it and dispute any wrongful charge with your bank.

Do I have to pay a fee?

Month-to-month members pay nothing beyond the 30-day notice. On a commitment term, early cancellation may need a buyout (around $99 + tax) — waived in documented medical or military cases.