Edge only processes cancellations in writing, through its billing partner ABC Fitness. Here's exactly how, plus a ready-to-send letter.
Enter your details below to receive your personalised cancellation letter by email.
Phone and email listed here are for general questions — to cancel, use the method in the first row above.
You'll need your first and last name exactly as on the agreement, plus your agreement number (on your original contract or in your account).
Edge routes cancellations through ABC Fitness. Send your written request to the email shown on Edge's "How do I cancel" help page — or call 888-827-9262 to confirm the current address first. In Illinois, cancel online in your member account.
State the reason; for a move, medical or military exemption, attach the required proof (see below). Generate the wording above.
Personal-training and Edge Strong agreements are separate contracts and must be cancelled in person at the club where you bought them.
Save the email and any confirmation. Billing runs through ABC Fitness — check 2–3 cycles and dispute any charge after your effective date.
Edge outsources billing to ABC Fitness / ABC Financial Services, which draws heavy billing-and-cancellation complaints (hundreds on ConsumerAffairs and BBB), and members report inconsistent guidance and accounts sent to collections after they believed they'd cancelled. Translation: cancel in writing, get written confirmation, save everything, and dispute wrongful charges with your bank promptly.
Only in Illinois, where state law lets you cancel through your online member account. Everywhere else, Edge requires written notice submitted through its billing partner ABC Fitness (typically by email) — call 888-827-9262 to confirm the current cancellation address, and always keep proof.
Yes — a payment scheduled within the 30-day notice period still processes, so expect one more charge. Beyond that, billing runs through ABC Fitness; keep your written confirmation and dispute any charge after your effective cancellation date with your bank.
Month-to-month members don't — just the 30-day notice. Breaking a 12/24-month term carries an early-termination fee set in your agreement, unless you qualify for the move, medical or military exemption. The annual enhancement fee is separate.