Chuze actually lets you cancel online or in the app — but there's a 10-day notice rule and a commitment fee to know. Here's how, plus a ready-to-send letter.
Enter your details below to receive your personalised cancellation letter by email.
Phone and email listed here are for general questions — to cancel, use the method in the first row above.
Any past-due balance must be cleared first — Chuze won't process a cancellation on an account that isn't current.
Easiest is your account at memberservices.chuzefitness.com. Or in the app: tap your membership photo (top-right) → "Membership" → "cancel." Or sign the cancellation form at any club.
Submit at least 10 days before your next billing date, or one more monthly charge will go through.
Email info@chuzefitness.com or keep your online confirmation. Don't rely on a phone call — Chuze doesn't process cancellations by phone alone.
Billing runs through ABC Financial. Check 2–3 cycles and dispute any charge after your cancellation date.
Chuze Fitness currently holds a BBB rating of "F" (not accredited), largely for unanswered complaints — and billing-after-cancellation is a recurring theme, including members billed long after they believed they'd cancelled. Translation: cancel online or in person, request written confirmation, keep it, and dispute any wrongful charge with your bank promptly.
Yes — Chuze calls the online route the easiest: log in at memberservices.chuzefitness.com, or use the app (tap your membership photo → "Membership" → "cancel"). You can also sign a cancellation form in person. Phone-only requests aren't honored, so give 10 days' notice and keep written confirmation.
If you cancel within 10 days of your billing date, one more charge goes through. The annual fee also keeps billing during a freeze, and Chuze has BBB complaints about billing after cancellation — so keep your confirmation and dispute any later charge with your bank.
Month-to-month members pay nothing. On a 12-month commitment there's a $58 early-termination fee, unless you qualify for the military-relocation exemption. New members have a 5-business-day window to cancel for a full refund.