Online and phone cancellations are hit-or-miss. The method that always works is written notice — here's how, plus a ready-to-send letter.
Enter your details below to receive your personalised cancellation letter by email.
Phone and email listed here are for general questions — to cancel, use the method in the first row above.
Find your member number and agreement number on your app or a billing email.
Give 30 days' written notice. Generate one above in seconds.
To 24 Hour Fitness, Attn: Cancellation Department, PO Box 2689, Carlsbad, CA 92018 — or hand it in at your home club for a dated receipt.
Save the certified-mail receipt and request written confirmation of the end date.
Check 2–3 billing cycles. If rebilled, dispute with your bank using your proof.
Sometimes — some accounts show a "Cancel Membership" option after login, and there's a phone line — but availability varies by state and plan, and many members are pushed to mail or in person. Certified mail always works.
It's a frequent complaint — some members were billed for months after cancelling in person. Always keep written confirmation and your certified-mail receipt, and monitor 2–3 statements.
Month-to-month members just serve the 30-day notice. Prepaid/term members may owe an early-termination fee unless moving or medical exemptions apply.